Remote Technical Writer & Knowledge Manager

CONCEPT SOLUTIONS LLC; Yorktown (VA); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching

Job summary

Concept Solutions, LLC is seeking a detail-oriented Technical Writer and Knowledge Manager to support a DoW modernization program. You will develop and maintain technical documentation, runbooks, and a knowledge base to enable reliable operations and sustained service delivery.

Remote, full-time role with two-week sprints and occasional travel to the Washington, DC area. Requires 3+ years in technical writing or knowledge management and an active Secret clearance; experience with Confluence and

Qualifications

• Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
• Active Secret security clearance.
• Experience documenting Government systems and supporting formal deliverable review processes.
• Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher.

Responsibilities

• Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable.
• Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible.
• Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.

Skills

Technical writing

Knowledge management

Documentation practices

Security clearance

Tools

Confluence

Jira

Job description

Concept Solutions, LLC is seeking a detail-oriented Technical Writer and Knowledge Manager to support a DoW modernization program. You will develop and maintain technical documentation, runbooks, and a knowledge base to enable reliable operations and sustained service delivery.

Remote, full-time role with two-week sprints and occasional travel to the Washington, DC area. Requires 3+ years in technical writing or knowledge management and an active Secret clearance; experience with Confluence and