Remote Technical Trainer — Software & Networking

Data Annotation; Detroit (MI); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

401K match

Tuition reimbursement

Job summary

Genetec is seeking a Technical Trainer to deliver training on Genetec products at training locations and partner offices. When not teaching, you will prepare from your home office and update training content.

This role requires travel within the territory and occasionally overseas. You will create presentations, manuals, outlines, and digital references, while keeping up-to-date with product changes and training methods.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or equivalent experience.
• 2+ years of experience delivering technical training, preferably software training.
• Willing and able to travel to deliver training up to 75% of the time.

Responsibilities

• Deliver technical training to Genetec customers, resellers, distributors, and internal staff.
• Update existing training material to reflect changes in new product releases.
• Create training presentations, manuals, course outlines, and digital references.
• Contribute to improve training documentation and tools.
• Maintain a current, in-depth knowledge of Genetec's products and functionality.
• Participate in classroom setup, lab and exam grading, and course question follow-up.
• Facilitate instructor-led technical courses using servers, clients, networks, and devices.
• Facilitate online instructor-led courses using a cloud-based virtual environment and LMS.
• Communicate course feedback to internal teams for process and product improvement.
• Effectively convey technical understanding to different audiences, from users to administrators.

Skills

Presentation skills

Verbal and written communication

Customer training

English proficiency

Education

Bachelor's degree in CS/CE or related

Tools

Windows OS

Virtual Machines

Networking principles

Database concepts

LMS platforms

Cloud-based tech

Job description

Genetec is seeking a Technical Trainer to deliver training on Genetec products at training locations and partner offices. When not teaching, you will prepare from your home office and update training content.

This role requires travel within the territory and occasionally overseas. You will create presentations, manuals, outlines, and digital references, while keeping up-to-date with product changes and training methods.