Technical Trainer- Access Control

Reitman Personnel; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Leadership growth opportunities

Flexible work environment

Travel opportunities

Job summary

A leading provider in security solutions is seeking a Technical Trainer to design and deliver comprehensive training on Access Control Technologies. The ideal candidate will have over 3 years of technical training experience and will play a vital role in enhancing the knowledge of sales engineers and customers. This remote position requires up to 50% domestic travel. A highly competitive compensation package is offered, along with opportunities for growth in a progressive environment.

Qualifications

• 3+ years of experience in technical training.
• Strong understanding of Mobile Access and OSDP.
• Ability to create and customize training materials.

Responsibilities

• Design and deliver engaging training sessions.
• Collaborate with sales and product leadership for tailored training.
• Evaluate training effectiveness using KPIs and metrics.

Skills

Technical training experience

Communication skills

Presentation skills

Technical troubleshooting

Knowledge of Access Control Technologies

Job description

Our client is a leader in the design, development, and manufacture of a wide range of Access Control Technologies. By addressing the demand for modern security and controlled environments, our client has tailored products that meet the requirements of a technology-driven, global marketplace. Central to their growth philosophy is the belief that the market requires innovative solutions for a changing, demanding world.

The Technical Trainer will demonstrate a deep history of technical enablement with partner representatives and clients; working alongside sales engineers, regional sales managers, business development managers and product managers to coordinate with the various teams to provide and coordinate pre‑sales support throughout the entire sales cycle.

The Trainer will deliver high‑impact training programs and will focus on educating partners and customers on a wide range of solutions, including Mobile Access, Cloud Offerings and other technical solutions. The ideal candidate will be passionate about technical education, comfortable with hardware and software environments, and skilled at translating complex concepts into engaging learning experiences.

Key Responsibilities

• Design and Deliver Training:
  • Create and facilitate engaging training sessions in person, virtually, and through blended formats, with a focus on complex solutions, including hands‑on labs and simulations.
  • Collaborate with sales and product leadership to assess needs and implement tailored training strategies.
  • Track and evaluate training effectiveness using KPIs, performance metrics, and feedback.
  • Customize content for different audiences including sales engineers, installers, and end‑users.
  • Continuously enhance training content by staying informed on industry trends and adult learning best practices.
  • Create and maintain training materials, including presentations, manuals, and e‑learning modules.
  • Collaborate with product teams to ensure training content reflects the latest product updates and best practices.
• Certification and Evaluation:
  • Support Academy certification programs and track learner progress.
  • Evaluate training effectiveness and continuously improve delivery methods.
• Technical Expertise:
  • Stay current with Access Control Technologies, including new products and new industry standards.
  • Provide guidance on troubleshooting and configuration.

Qualifications

• 3+ years of experience in technical training, preferably in physical access control or identity management.
• Strong understanding of ecosystem including Mobile Access, controllers, and OSDP.
• Excellent communication and presentation skills.
• Remote role – Must have ability to travel domestically up to 50% of the time with periodic international travel.

This role offers highly competitive compensation, bonus, substantial growth/leadership track, and most critically – an agile, progressive, growth-oriented company that consistently puts its employees first.