Remote Technical Trainer for Operational Excellence

GovCIO; Dover (DE); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

EAP program

Corporate discounts

Learning & Development access

Certification assistance

Referral program

Internal mobility

Flexible work environment

Job summary

GovCIO is seeking a remote Technical Trainer to design, deliver, and continually improve training programs focused on operational workflows, technical systems, software, and hardware.

You will create engaging content, deliver professional presentations, and partner with Support Center, product managers, technicians, and engineers to ensure training stays current with evolving capabilities and processes.

Qualifications

• Bachelor's degree or equivalent in Education, Training, Communications, Technical Writing, IT or related field with 5+ years of experience.
• Minimum 2 years of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Experience in operational/technical/government/enterprise environments preferred.
• Demonstrated ability to manage multiple projects in a fast-paced setting.

Responsibilities

• Develop, maintain, and update instructor-led training, virtual training, KB articles, SOPs, and other learning resources.
• Deliver engaging training to technical and non-technical audiences using various methods.
• Translate complex concepts into clear, user-friendly content.
• Collaborate with management, product, technicians, engineers, and training teams to identify learning needs.
• Evaluate training effectiveness and suggest improvements for learner engagement and retention.
• Keep training materials current with system changes and evolving processes.
• Support new technology implementations through training content development and delivery.
• Foster knowledge transfer and workforce readiness.

Skills

Training delivery

Technical writing

Knowledge management

Communication skills

Project management

Education

Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology

Tools

LMS tools

Microsoft 365 apps

Content authoring tools

Job description

GovCIO is seeking a remote Technical Trainer to design, deliver, and continually improve training programs focused on operational workflows, technical systems, software, and hardware.

You will create engaging content, deliver professional presentations, and partner with Support Center, product managers, technicians, and engineers to ensure training stays current with evolving capabilities and processes.