Remote Technical Support & Training Specialist

National Safety Council; Itasca (IL); Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO days

Flexible work

Health insurance

Dental and vision insurance

Life insurance

401(k) match

Training reimbursement

Student loan payoff

Casual dress code

Job summary

National Safety Council is seeking a Technical Service Specialist to provide remote, multichannel support for our web-based eLearning platform. You will handle inquiries via phone, chat, and email, perform Level 2 troubleshooting, and develop training materials to ensure consistent service.

The role includes coaching teammates, QA support, and creating process docs while maintaining contact center metrics and user acceptance testing for LMS software updates.

Qualifications

• Bachelor's degree preferred.
• At least three years in customer service in a contact center.
• At least two years training others in a contact center.
• Proficient with Microsoft Office Suite and contact center software.
• Excellent verbal and written communication skills.
• Strong customer service and team orientation.

Responsibilities

• Handle support calls, chat, email and other inquiries for web-based eLearning platform.
• Provide Level 2 support and troubleshooting for software/hardware.
• Draft and support professional template emails and chat responses.
• Train new and existing colleagues in customer contacts and eLearning support.
• Create training plans, process docs, user guides, and job aids.
• Design and update data tracking for service and center metrics.
• Conduct user acceptance testing for LMS implementations and updates.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Team oriented

Data entry accuracy

Analytical skills

Problem solving

Explain technical issues

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Contact center software

Job description

National Safety Council is seeking a Technical Service Specialist to provide remote, multichannel support for our web-based eLearning platform. You will handle inquiries via phone, chat, and email, perform Level 2 troubleshooting, and develop training materials to ensure consistent service.

The role includes coaching teammates, QA support, and creating process docs while maintaining contact center metrics and user acceptance testing for LMS software updates.