Remote Program & Training Center Administrator

National Safety Council; Itasca (IL); Remoto; USD 33.000 - 47.000; Tempo pieno

Descrizione del lavoro

National Safety Council is seeking a Program & Training Center Administrator for a remote, national role. You will coordinate program administration, onboarding of instructors and training centers, and ensure compliance and data integrity across multiple programs.

You will support customers, instructors, and regulatory agencies, handling complex inquiries and driving continuous improvement. This position emphasizes strong service, communication, and organizational skills to advance NSC's mission.

Competenze

• Bachelor's degree preferred; equivalent combination of education and experience considered.
• 3-5 years of experience in program administration, operations, customer service, compliance, training administration, workforce development, healthcare education, or related field.
• Experience with regulated, certification, licensing, or training programs preferred.
• Strong customer service, communication, and relationship management skills.

Mansioni

• Serve as primary contact for customers, students, instructors, training centers, regulatory agencies, and internal stakeholders regarding program requirements, policies, procedures, and services.
• Provide advanced support for escalated inquiries and complex program-related issues.
• Coordinate day-to-day administration of assigned programs to support operational effectiveness, service quality, compliance, and data integrity.
• Onboard instructors and training centers, manage credentials, renewals, and compliance tracking.
• Review applications, agreements, renewals, and documentation for completeness and qualification.
• Maintain program records, databases, schedules, and reporting tools.
• Collect, monitor, and analyze program data and performance metrics for continuous improvement.
• Prepare regulatory reports, renewals, and required program documentation.
• Develop standard operating procedures and training materials; provide onboarding and knowledge transfer.

Conoscenze

Customer service

Communication

Relationship management

Microsoft Office

Formazione

Bachelor's degree preferred

3-5 years of program administration experience

Strumenti

Databases

Reporting tools

Business systems

Descrizione del lavoro

National Safety Council is seeking a Program & Training Center Administrator for a remote, national role. You will coordinate program administration, onboarding of instructors and training centers, and ensure compliance and data integrity across multiple programs.

You will support customers, instructors, and regulatory agencies, handling complex inquiries and driving continuous improvement. This position emphasizes strong service, communication, and organizational skills to advance NSC's mission.