HVAC Technical Services Supervisor — Lead Field Support & Growth

Daikin Applied; New York (NY); On-site; USD 88,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

401K with employer match

Paid time off

Tuition reimbursement

Job summary

Daikin Applied seeks a Technical Services Supervisor for our Long Island City team to lead field service efforts, troubleshoot complex HVAC issues, and drive technical solutions for customers in the New York area.

The role requires 5+ years of HVAC service experience and 2-4 years of people leadership, with in-office/field responsibilities in a fast-paced environment. Competitive benefits and growth opportunities are offered.

Qualifications

• 2-4 years of people leadership experience.
• 5+ years of commercial HVAC service experience.
• Knowledge of HVAC system types and operational performance in commercial/industrial projects.

Responsibilities

• Serve as the primary technical resource for service technicians and SSRs.
• Provide advanced HVAC troubleshooting and field support.
• Support equipment startups, commissioning, and complex repairs.
• Review service opportunities and develop technical solutions.
• Manage warranty claims, documentation, and recovery efforts.
• Assist with estimating, scope reviews, and technical risk assessments.
• Mentor, coach, and develop service technicians.
• Conduct field visits to support technicians and resolve escalations.
• Ensure compliance with safety standards and building codes.
• Coordinate technician schedules, project execution, and resource planning.
• Review service reports and validate repair recommendations.
• Support preventative maintenance programs and service agreement commitments.
• Identify repair, retrofit, and equipment replacement opportunities.
• Partner with Service Sales to deliver customer-focused solutions.
• Develop technician training plans and support ongoing certifications.
• Monitor departmental performance, including revenue, labor utilization, and warranty recovery.
• Maintain oversight of tools, vehicles, equipment, and warehouse inventory.

Skills

HVAC Troubleshooting

People Leadership

Field Service

Education

Associate degree or HVAC certification

Job description

Daikin Applied seeks a Technical Services Supervisor for our Long Island City team to lead field service efforts, troubleshoot complex HVAC issues, and drive technical solutions for customers in the New York area.

The role requires 5+ years of HVAC service experience and 2-4 years of people leadership, with in-office/field responsibilities in a fast-paced environment. Competitive benefits and growth opportunities are offered.