Remote Technical Support Specialist (SQL & Software)

Via; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Healthcare coverage (medical, dental &

Job summary

Via is seeking a Technical Support Specialist to help customers resolve technical issues and maximize product value. The role offers fully remote work within the United States and an annual salary of $55,000-$65,000.

You will investigate software issues, write basic SQL queries, and collaborate with Product and Engineering teams to resolve problems. This is an entry-level opportunity suitable for recent graduates or junior technicians who enjoy problem-solving and learning new skills in a

Qualifications

• 0-2 years of experience in technical support, software support, IT support or a junior technical role.
• Strong interest in software, databases and troubleshooting.
• Good written and verbal communication skills.
• Confidence explaining technical information to non-technical customers.
• Strong customer service skills and a patient approach.

Responsibilities

• Respond to customer technical support requests via email and virtual meetings.
• Investigate and resolve issues with software functionality, reporting and integrations.
• Troubleshoot customer problems and identify practical solutions.
• Write basic SQL queries or scripts to investigate data-related issues.
• Help customers understand technical problems and how to resolve them.
• Escalate more complex issues to senior support specialists or Engineering teams.
• Take ownership of customer issues and keep users informed of progress.
• Document technical problems, investigations and resolutions.
• Create and update troubleshooting guides and knowledge-base articles.
• Improve customer-facing documentation and self-service resources.
• Work closely with Product, Engineering and Customer Success teams.
• Share customer feedback and recurring technical issues with internal teams.
• Assist Engineering with manual software testing when required.
• Identify patterns in support requests and recommend improvements.
• Keep up to date with product changes and new functionality.
• Contribute to team knowledge sharing and continuous improvement.

Skills

Technical support

Software troubleshooting

SQL basics

Customer communication

Remote teamwork

Problem solving

Tools

SQL

Salesforce

APIs

Cloud platforms

Job description

Via is seeking a Technical Support Specialist to help customers resolve technical issues and maximize product value. The role offers fully remote work within the United States and an annual salary of $55,000-$65,000.

You will investigate software issues, write basic SQL queries, and collaborate with Product and Engineering teams to resolve problems. This is an entry-level opportunity suitable for recent graduates or junior technicians who enjoy problem-solving and learning new skills in a