Remote Technical Support Specialist - SQL & SaaS

Relativity

Town of Florida (NY)

Hybrid

USD 54,000 - 80,000

Full time

6 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Remote/hybrid work arrangement

Competitive compensation

Job summary

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical support for a specific product vertical. The role serves both technical and non-technical customers, diagnosing and troubleshooting software and network issues, while handling tickets via phone and email and maintaining records in Salesforce.

The ideal candidate has strong SQL, Windows, and networking knowledge, Relativity platform familiarity, and the ability to escalate to other teams.

Qualifications

Experience in technical customer support in a SaaS/tech environment.
Strong SQL, Relativity platform knowledge, and troubleshooting skills.
Familiarity with Salesforce for ticketing and case management.
Relativity certifications are preferred within 6 months of start date.

Responsibilities

Handle incoming customer requests, provide information, fulfill service requests and triage incidents.
Develop expertise in Relativity products and collaborate with senior team members to resolve complex incidents.
Create, categorize, update, escalate, and resolve tickets with accurate Salesforce documentation.