Remote Technical Support Specialist — SQL & Windows

Relativity; Louisiana (MO); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve complex software and network issues, engaging customers via phone and email while building Relativity knowledge.

The role emphasizes maintaining accurate Salesforce records, meeting SLAs, and reporting on performance and project status.

Qualifications

• Experience delivering technical or SaaS customer support.
• Proficiency with SQL, Windows platforms, and basic networking.
• Ability to diagnose, troubleshoot and resolve complex software issues.

Responsibilities

• Handle incoming support requests, triage incidents, and perform routine troubleshooting.
• Document issues and resolutions in Salesforce for historical data.
• Collaborate across verticals to escalate and resolve issues.
• Maintain timely communication with customers and meet SLAs.

Skills

Application Management

Database Management

Project Management

Requirements Gathering

Software Development

SDLC

SQL

System Implementations

Systems Analysis

Technical Support

Tools

Salesforce

Job description

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve complex software and network issues, engaging customers via phone and email while building Relativity knowledge.

The role emphasizes maintaining accurate Salesforce records, meeting SLAs, and reporting on performance and project status.