Remote Technical Support Specialist — Overnight Equipment

Air Products and Chemicals, Inc.; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Adoption assistance

Health Savings Account

Life Insurance

EAP

Job summary

Air Products is seeking a full-time Technical Service Representative for our Equipment Support Team. You will provide remote technical assistance to customers, drivers, Sales, Engineering, and internal teams across North America, addressing equipment and process issues on cryogenic liquid bulk systems and other technologies.

This role requires overnight shifts (four 10-hour shifts Thu–Sun), up to 5% travel, and a strong commitment to safety.

Qualifications

• High school diploma or equivalent
• Safety-focused with strong safety practices
• Experience in technical, mechanical, equipment maintenance, operations, or troubleshooting

Responsibilities

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Support the safe, reliable, and efficient operation of customer equipment and systems.
• Evaluate incoming technical issues, determine urgency, and coordinate the appropriate response.
• Troubleshoot equipment and process-related issues by phone using available technical resources, procedures, and system data.
• Monitor, respond to, document, and troubleshoot alarms received through the Advanced Systems alarm monitoring platform.
• Create and maintain clear, accurate, and detailed documentation of customer and equipment issues within SAP and other applicable systems.
• Coordinate service requests and follow-up activities to ensure issues are driven through completion.
• Process environmental incidents, product loss credit requests, account inactivation/reactivation requests, and other assigned operational activities.
• Review and respond to requests from Engineering and Sales in support of existing and prospective customers.
• Prioritize multiple issues and service requests to help ensure work is scheduled efficiently and potential product interruptions are minimized.
• Communicate effectively with customers and internal collaborators regarding equipment status, troubleshooting activities, and next steps.
• Complete all tasks in a professional, client-centered fashion that casts the Equipment Support Team and Air Products in a positive light.]

Skills

Safety awareness

Technical troubleshooting

Communication skills

Customer service

Problem solving

Organizational skills

Microsoft Office

SAP

Flexibility/adaptability

Education

High school diploma or equivalent

Tools

SAP

Job description

Air Products is seeking a full-time Technical Service Representative for our Equipment Support Team. You will provide remote technical assistance to customers, drivers, Sales, Engineering, and internal teams across North America, addressing equipment and process issues on cryogenic liquid bulk systems and other technologies.

This role requires overnight shifts (four 10-hour shifts Thu–Sun), up to 5% travel, and a strong commitment to safety.