Remote Technical Support Specialist - Overnight Shifts

Air Products and Chemicals, Inc.; Billings (MT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation, holidays & sick time

Parental leave

Adoption assistance

Health Savings Account

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team in North America. You will deliver remote technical assistance for cryogenic and other industrial gas equipment, coordinating with Sales, Engineering, and customer operations.

The role requires overnight 10-hour shifts Thursday through Sunday and up to 5% travel. Strong safety culture, clear communication, and proactive problem-solving are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong safety mindset and safe work practices.
• Proven technical, mechanical, or maintenance troubleshooting experience.
• Excellent written and verbal communication skills.

Responsibilities

• Provide remote technical troubleshooting and support to customers, drivers, Sales, Engineering, and internal teams.
• Support safe and efficient operation of customer equipment and systems.
• Evaluate issues, determine urgency, and coordinate response.

Skills

Technical troubleshooting

Customer service

Interdepartmental collaboration

Education

High school diploma

Tools

SAP

Microsoft Office

Job description

Air Products is seeking a full-time Technical Service Representative for the Equipment Support Team in North America. You will deliver remote technical assistance for cryogenic and other industrial gas equipment, coordinating with Sales, Engineering, and customer operations.

The role requires overnight 10-hour shifts Thursday through Sunday and up to 5% travel. Strong safety culture, clear communication, and proactive problem-solving are essential for success in this fast-paced environment.