Remote Technical Support Specialist II

Cox Enterprises; United States; Remote; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Holiday leave

Bereavement leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Health benefits

Job summary

Cox Automotive - USA is seeking a Technical Customer Care Specialist II to provide remote technical support for customers, train users on procedures, and liaise with cross-functional teams to resolve issues.

This fully remote role requires working across business hours, with shifts that may include Saturdays. A High School diploma/GED plus relevant experience is expected, with strong problem-solving and SQL/XML skills highly valued.

Qualifications

• High School Diploma or GED with 3+ years in a related field or 5+ years in a related field.
• Strong problem-solving and technical troubleshooting abilities.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Handle incoming technical support requests escalated by front-line support.
• Serve as a care agent for a defined customer base or product area.
• Respond to inquiries by phone or online and follow procedures.
• Research and troubleshoot issues, identify source of problems (hardware/software).
• Document inquiries and resolutions, follow up to ensure satisfaction.

Skills

Strong problem-solving

Technical troubleshooting

Excellent communication

Flexible hours

Independent & team oriented

Attention to detail

Interpersonal skills

Education

High School Diploma/GED

Degree/cert beyond HS optional

Tools

SQL

XML

Salesforce CRM

Genesys PureCloud

Job description

Cox Automotive - USA is seeking a Technical Customer Care Specialist II to provide remote technical support for customers, train users on procedures, and liaise with cross-functional teams to resolve issues.

This fully remote role requires working across business hours, with shifts that may include Saturdays. A High School diploma/GED plus relevant experience is expected, with strong problem-solving and SQL/XML skills highly valued.