Remote Technical Support Specialist II

Arthrex, Inc.; United States; A distancia; USD 29.000 - 43.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life insurance

FSA

401(k) match

Bonus

Tuition assistance

Paid time off

EAP

Descripción de la vacante

Arthrex, Inc. is seeking a Remote Technical Service Representative II to deliver advanced technical support for Synergy products. You will troubleshoot, guide preventative maintenance, and share product usage guidance with customers and sales reps across the United States.

The ideal candidate has at least one year in a technical customer service or call center environment, with experience in ERP or data systems and Salesforce preferred. Schedule 11:00 a.m. to 8:00 p.m.

Formación

• High school diploma or equivalent required.
• AA, AS, or higher in a technical field preferred.
• One year in a call center or technical customer service role required; three years preferred.
• Experience with business applications such as databases, data entry, or ERP systems is required.
• Experience working with customers and sales reps in a customer service capacity required.
• Experience with Salesforce or similar CRM systems preferred.
• Experience in regulated industries such as medical devices preferred.

Responsabilidades

• Maintain customer and Arthrex service records.
• Coordinate hand-offs to Arthrex teams and follow up on requests.
• Focus on customer satisfaction and strengthen customer relationships.
• Escalate at-risk customers and implement corrective actions.
• Communicate clearly with customers and coworkers, in writing and verbally.
• Maintain regular communication to ensure resolution and follow-up.

Conocimientos

Time management

Multitasking

Communication

Problem-solving

ERP/CRM knowledge

Customer service

Team collaboration

Educación

High school diploma

Technical degree (AA/AS or higher)

Herramientas

Salesforce

ERP systems

Descripción del empleo

Arthrex, Inc. is seeking a Remote Technical Service Representative II to deliver advanced technical support for Synergy products. You will troubleshoot, guide preventative maintenance, and share product usage guidance with customers and sales reps across the United States.

The ideal candidate has at least one year in a technical customer service or call center environment, with experience in ERP or data systems and Salesforce preferred. Schedule 11:00 a.m. to 8:00 p.m.