Service Contracts & Revenue Analyst II

NSBE; Santa Barbara (CA); Presencial; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

Matched 401(k) Retirement Plan

Annual Bonus

Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Descripción de la vacante

Arthrex, Inc. is seeking a Service Contracts Coordinator II in Santa Barbara, CA. The role focuses on ensuring contract accuracy, administering service contracts, and supporting service/product teams to maximize service revenue.

The ideal candidate has a bachelor’s degree and 6 years of contracts/customer service experience, with SAP/Salesforce familiarity preferred. Collaboration with global partners is essential to optimize processes and customer support.

Formación

• Bachelor's degree required, preferably in business, management, or engineering.
• 6 years' experience in contracts, customer service or related field required.
• 3 years' experience in medical device industry preferred.

Responsabilidades

• Enters device service exchanges in SAP and verifies contract accuracy.
• Assists in the preparation, review, and administration of service contract proposals.
• Serve as the point of contact for customers on contractual matters related to service and extended warranties.
• Secures necessary approvals and ensures that the standard company procedures are followed.
• Compile and maintain global installation base, contract utilization, win/loss and revenue forecasting analysis to identify trends and opportunities.
• Monitor, track and report on key account satisfaction.
• Work closely with Manager - Service Sales and Product Management Teams to create strategic plans for introducing new service products into new markets.

Conocimientos

Multi-tasking

Collaboration

Communication

Organized

Microsoft Office

Data entry

Problem solving

Cross-functional teamwork

Educación

Bachelor's degree

Experience: 6 years in contracts or related field

3 years in medical device industry (preferred)

Herramientas

SAP

Salesforce

Descripción del empleo

Arthrex, Inc. is seeking a Service Contracts Coordinator II in Santa Barbara, CA. The role focuses on ensuring contract accuracy, administering service contracts, and supporting service/product teams to maximize service revenue.

The ideal candidate has a bachelor’s degree and 6 years of contracts/customer service experience, with SAP/Salesforce familiarity preferred. Collaboration with global partners is essential to optimize processes and customer support.