Remote Technical Support Specialist I

vibrant; United States; On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Supplemental income insurance

Employer paid disability insurance

Employer paid life insurance

Pre-tax FSA for medical/dependent care

401K available

Job summary

Vibrant Emotional Health seeks a Technical Support Specialist I to provide hands-on support for our web platforms and connected hardware. You will diagnose issues, guide users through solutions, and deliver top-tier customer service via Zoom and phone.

You will work with IT to improve support processes, expand your expertise across SaaS apps, networks, and end-user environments, and contribute to client success in a remote, full-time role.

Qualifications

• Associate or bachelor’s degree in computer science or related field, or 3+ years in lieu of degree.
• 1+ years in a technical support role.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft 365 are a plus.

Responsibilities

• Troubleshoot client-based hardware and software issues.
• Provide one-on-one end-user support via Zoom or phone.
• Troubleshoot networking issues and peripherals including headsets.

Skills

SaaS troubleshooting

Genesys Cloud

Salesforce

Office 365

TCP/IP basics

Windows/macOS support

Team player

Customer service

Education

Associate or Bachelor's in CS or related

3+ years of technical support experience

Tools

Zoom

Phone support

Video conferencing

Job description

Vibrant Emotional Health seeks a Technical Support Specialist I to provide hands-on support for our web platforms and connected hardware. You will diagnose issues, guide users through solutions, and deliver top-tier customer service via Zoom and phone.

You will work with IT to improve support processes, expand your expertise across SaaS apps, networks, and end-user environments, and contribute to client success in a remote, full-time role.