Remote Customer Support Specialist I

Vitu; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare coverage

HSA/FSA

Generous PTO

Pet Insurance

Retirement planning

ID Theft Insurance

Life and Disability Insurance

Accident & Hospital Insurance

Tuition Reimbursement

Job summary

Vitu is seeking a Customer Support Specialist I (Remote) to assist customers via phone, email, and chat. You will handle inquiries about products, features, and services, manage fulfillment, billing, and accounts, and escalate complex issues to experts for timely resolution.

The role emphasizes delivering an effortless customer experience, working with support tools, and providing Tier 1 technical assistance. A high school diploma is required; Associate's or Bachelor's degree is a plus.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support or client service experience.
• Strong phone and email contact handling skills and active listening.
• Familiarity with CRM systems and practices, preferred.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience in title, registration, MVA, or dealerships preferred.
• Technical support experience is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate internal and security tools or processes to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Education

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Tools

CRM systems

Job description

Vitu is seeking a Customer Support Specialist I (Remote) to assist customers via phone, email, and chat. You will handle inquiries about products, features, and services, manage fulfillment, billing, and accounts, and escalate complex issues to experts for timely resolution.

The role emphasizes delivering an effortless customer experience, working with support tools, and providing Tier 1 technical assistance. A high school diploma is required; Associate's or Bachelor's degree is a plus.