Technical Support Representative

Trimble Inc.; Atlanta (GA); Remote; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Time Off Plans

Retirement Plans

Employee Stock Purchase Plan

Job summary

Trimble Inc. is seeking a Technical Support Representative to empower AECO professionals by turning complex software challenges into smooth, self-sufficient user experiences.

You will diagnose issues, share best practices, and guide customers through effective product usage in a remote-first environment. In this role, you will work across phone, email, and chat to resolve problems, document cases, and collaborate with cross-functional teams to improve knowledge resources.

Qualifications

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
• Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Responsibilities

• Diagnose and resolve technical challenges with empathy across phone, email, and chat.
• Empower users with actionable tips, tutorials, and workflows that boost productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to elevate incidents and refine knowledge base resources.

Skills

Omnichannel support

Technical aptitude

Clear communication

Troubleshooting

Job description

Technical Support Representative - Elevate the Customer Experience at Trimble

Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.

What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.

Key Exciting Responsibilities

• Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
• Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
• Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
• Collaborate with cross-functional teams to elevate critical incidents and continuously refine knowledge base resources.

Essential Skills & Experience

• Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
• Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
• Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
• Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.

Bonus Points For

• Familiarity with ticketing platforms, remote support tools, or customer support center environments.
• Background or interest in engineering, architecture, design, or user experience (UX).
• Experience working across multiple operating systems including Windows, iOS, and Android.

Logistics

Location: Remote with occasional in-office meetings

Travel Requirement: 0% - 5% (minimal to none)

technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support

Hiring Range

$15.96-$19.95

Pay Rate Type

Hourly

Bonus Eligible

No

Commission Eligible

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].