Senior Fintech Support & Ops Strategist

Apex Fintech Solutions LLC; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Parental leave

HSA contribution match

Calm app subscription

Tuition reimbursement

Hybrid work schedule

Job summary

Apex Fintech Solutions LLC is seeking a Senior Customer Support Specialist to ensure efficient service delivery and ongoing operational support for internal and external stakeholders. The role focuses on day-to-day processing, workflow analysis, and implementing improvements to enhance client satisfaction and overall efficiency.

Ideal candidates will have a finance-related degree and at least one year in financial services with strong communication and relationship-management skills.

Qualifications

• Bachelor's Degree in Finance, Business Administration, or a related field.
• 1 year of experience in financial services, particularly in a client-facing role.

Responsibilities

• Day-to-Day Processing and Operational Support: Improve existing processes to enhance service delivery and automate manual procedures.
• Data Analysis and Reporting: Analyze operational data and prepare reports highlighting trends and areas for improvement.
• Strategic Contributions: Participate in cross-company projects that influence service offerings and client satisfaction.
• Communication and Support: Provide responsive client support via phone and electronic communications.
• Team Collaboration: Work with multiple departments to resolve processing-related challenges and share best practices.

Skills

Interpersonal skills

Analytical skills

Communication

Problem solving

Organizational skills

Tech proficiency

Education

Bachelor's degree in Finance/Business or related field

Tools

Microsoft Office

AI awareness

Job description

Apex Fintech Solutions LLC is seeking a Senior Customer Support Specialist to ensure efficient service delivery and ongoing operational support for internal and external stakeholders. The role focuses on day-to-day processing, workflow analysis, and implementing improvements to enhance client satisfaction and overall efficiency.

Ideal candidates will have a finance-related degree and at least one year in financial services with strong communication and relationship-management skills.