Remote Technical Support Specialist (Customer Success)

Swapcard; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Remote-first policy

Generous PTO

Learning budget

Health insurance coverage

Mental health support

Job summary

Swapcard, a leading AI-powered event platform, is hiring for a Technical Support role. You will communicate with customers, troubleshoot issues, and own cases from start to finish, while becoming a trusted knowledge source for all user plans.

The team prioritizes fast, reliable support and continuous improvement of workflows and automation. This remote-friendly role offers opportunities to grow with a global product and collaborate with Product teams to address customer needs and enhance the

Qualifications

• 1–2 years of technical support experience.
• Solid understanding of tech fundamentals and modern-day tools.
• Understanding of web technologies (HTML, CSS, JavaScript, APIs).
• Strong customer focus and willingness to take feedback.

Responsibilities

• Communicate efficiently with customers via Intercom and occasional video calls.
• Own customer issues from first contact to resolution or escalation.
• Become an encyclopedia of Swapcard know-how for all user types.
• Ensure customers have a great experience and help improve platform usability.

Skills

Technical support

Troubleshooting

Customer service

Communication

Problem solving

KPIs

Tools

Slack

Notion

Intercom

JIRA

Gainsight

Job description

Swapcard, a leading AI-powered event platform, is hiring for a Technical Support role. You will communicate with customers, troubleshoot issues, and own cases from start to finish, while becoming a trusted knowledge source for all user plans.

The team prioritizes fast, reliable support and continuous improvement of workflows and automation. This remote-friendly role offers opportunities to grow with a global product and collaborate with Product teams to address customer needs and enhance the