Remote Technical Support Specialist

Sales Match; Evansville (IN); Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Fully remote work

Onboarding & training

Regular check-ins

Health coverage

401(k)

Job summary

Sales Match is seeking a Technical Support Specialist to resolve computer, software, and connectivity issues via remote support. The role sits within the IT support team, reporting to the team lead, and emphasizes clear troubleshooting to minimize work interruptions.

This fully remote position offers work-from-home flexibility in Indiana, United States. The position requires a 40-hour work week with varying shifts.

Qualifications

• 1-2 years of help desk or desktop support experience preferred.
• Ability to explain technical steps in plain language.
• Familiarity with basic computer networking concepts used in remote diagnosis.
• Experience with IT help desks and ticketing systems.
• Ability to write concise summaries for handoffs.
• Authorization to work in the United States.

Responsibilities

• Review tickets, emails, and phone inquiries to identify the affected application or device.
• Confirm symptoms and business impact before setting ticket priority.
• Record clear summaries, diagnostic steps, and next actions for continuity.
• Guide users through approved checks for access, browser, settings, and connectivity.
• Assist with password resets and account access using identity verification.
• Check network settings (TCP/IP, DHCP, DNS) to differentiate local vs wider issues.
• Use approved articles to implement fixes and explain changes.
• Escalate unresolved issues with symptoms and fixes to seniors or team lead.
• Follow up on pending responses and confirm operation restoration.

Skills

Help desk

Windows 10/11

Networking basics

Freshservice

Clear communication

Troubleshooting steps

Education

High school diploma or equivalent

Tools

Freshservice

Job description

Sales Match is seeking a Technical Support Specialist to resolve computer, software, and connectivity issues via remote support. The role sits within the IT support team, reporting to the team lead, and emphasizes clear troubleshooting to minimize work interruptions.

This fully remote position offers work-from-home flexibility in Indiana, United States. The position requires a 40-hour work week with varying shifts.