Remote Technical Support Specialist

Softdocs; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote 100% US-based

Comprehensive benefits

Equipment stipend

Professional development

Mentorship & collaboration

People-first culture

Strong retention

Job summary

Softdocs in the United States is seeking a Client Support Technician to resolve customer issues across the world using Softdocs’ document management and eForms solutions. You’ll combine technical know-how with a customer‑first mindset to guide clients toward successful outcomes.

This fully remote role requires knowledge of Microsoft SQL Server, HTML/CSS/JavaScript, and strong written and verbal communication. You’ll analyze logs, collaborate with teams, and contribute to knowledge resources.

Qualifications

• Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 2+ years of IT, technical support, or related field.
• 2+ years of customer service or client-facing experience.

Responsibilities

• Provide professional, friendly, and timely support for Softdocs products.
• Communicate clearly and positively to drive case resolution.
• Document every issue, action, and outcome accurately in the support system.
• Respond to requests via email, chat, phone, and case management tools.
• Manage multiple open cases and prioritize effectively in a fast-paced environment.
• Collaborate with internal teams to resolve complex issues and share knowledge.
• Interpret application and system logs to troubleshoot functionality.
• Stay current on product updates and features through training and self-learning.
• Suggest improvements for internal documentation and support processes.

Skills

Microsoft SQL Server

HTML CSS JavaScript

Server fundamentals

Education

Bachelor’s or Associate’s degree in CS/IS

Job description

Softdocs in the United States is seeking a Client Support Technician to resolve customer issues across the world using Softdocs’ document management and eForms solutions. You’ll combine technical know-how with a customer‑first mindset to guide clients toward successful outcomes.

This fully remote role requires knowledge of Microsoft SQL Server, HTML/CSS/JavaScript, and strong written and verbal communication. You’ll analyze logs, collaborate with teams, and contribute to knowledge resources.