Client Support Technician (Fully Remote)

Softdocs; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote position

Job summary

Softdocs is seeking a remote Technical Support Specialist to act as the trusted problem-solver for customers using its document management and eForms solutions. You will combine technical expertise with a customer-first mindset to explain complex concepts clearly and resolve issues promptly.

In this role, you will provide professional, friendly support via email, chat, phone, and case management tools, handling multiple cases while collaborating with internal teams.

Qualifications

• 2+ years of technical support and customer-facing experience.
• Bachelor's or Associate's degree in CS/IS or equivalent experience.
• Knowledge of Microsoft SQL Server and database concepts.

Responsibilities

• Provide professional, friendly, and timely support for Softdocs products.
• Respond to requests via email, chat, phone, and case management tools while managing multiple open cases.
• Interpret application and system logs to troubleshoot functionality and collaborate with internal teams.

Skills

SQL Server knowledge

Customer-facing experience

Education

Bachelor's or Associate's degree in CS/IS or equivalent experience

Tools

Microsoft SQL Server

Job description

• Serve as the trusted problem-solver for customers using Softdocs document management and eForms solutions.
• Combine technical expertise with a customer-first mindset to resolve issues and explain complex concepts simply.

Responsibilities:

• Provide professional, friendly, and timely support for Softdocs products.
• Respond to requests via email, chat, phone, and case management tools while managing multiple open cases.
• Interpret application and system logs to troubleshoot functionality and collaborate with internal teams.

Qualifications:

• Knowledge of Microsoft SQL Server or comparable database, including DML commands.
• Bachelor's or Associate's degree in CS/IS or equivalent experience plus 2+ years of technical support and customer-facing experience.

Benefits & Culture:

• Fully remote position with direct access to leadership and a people-first culture.
• Comprehensive benefits include medical, dental, vision, 401(k), flexible PTO, and paid parental leave.

Softdocs

Softdocs provides a cloud-based platform for document management, electronic forms, workflow automation, and intelligent document processing for public-sector organizations like education and government. With over 1,000 clients and a fully remote, people-first culture, the company values Candor, Curiosity, Collaboration, Grit, and Inclusivity.