Onsite Tier 1 Tech Support Specialist

VXI Global Solutions; Morrow (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Bonus after training

Referral program

Career growth

Team-oriented environment

Job summary

VXI Global Solutions in Morrow, GA is seeking a hands-on Technical Support Representative (Tier 1) to be the first line of contact for customers experiencing internet issues, billing questions, and account needs. This onsite role requires patience, strong listening, and solid basic troubleshooting.

You will document interactions, create and manage trouble tickets, and escalate complex problems while striving for first-call resolution.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service in a contact center.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle inbound customer calls for internet service issues, billing, and account questions.
• Perform basic troubleshooting for internet, hardware, software, and connectivity.
• Document interactions and resolutions accurately in the tickets.
• Elevate unresolved issues and create/manage trouble tickets.
• Aim for first-call resolution with courteous service.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Multitasking

Typing 30 WPM

Windows OS

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

VXI Global Solutions in Morrow, GA is seeking a hands-on Technical Support Representative (Tier 1) to be the first line of contact for customers experiencing internet issues, billing questions, and account needs. This onsite role requires patience, strong listening, and solid basic troubleshooting.

You will document interactions, create and manage trouble tickets, and escalate complex problems while striving for first-call resolution.