Remote Application Support Specialist

Sales Match; Saint George (UT); Remote; USD 52,000 - 77,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding and training

Regular check-ins

Skill-building opportunities

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Sales Match is seeking an Applications Support Representative to handle user inquiries from a fully remote home office in Utah. You will clarify issues, record steps, and guide users back to daily software tasks within a help desk workflow.

Working 40 hours weekly, you will interact with users, escalate when needed, and provide clear, thorough notes to colleagues. No extensive technical background is required, but strong communication and reliability are essential.

Qualifications

• High school diploma or equivalent required.
• No experience required; related experience helping people or handling tech support is a plus.
• Strong written and spoken communication; ability to explain steps clearly.
• Willingness to follow instructions and approved procedures; avoid unsupported changes.
• Comfort learning ticket handling in an IT help desk system (Freshservice).

Responsibilities

• Receive application questions via IT help desk; review tickets and acknowledge requests with next steps.
• Confirm details: affected app, user task, error message, timing; provide appropriate guidance.
• Record steps and user responses in the ticket for clarity and handoff.
• Explain browser/app checks and basic software configs using plain language.
• Guide users through approved installation steps; refer complex changes to an application specialist.
• Compare behavior with known issues and documented workarounds; set realistic expectations.
• Escalate unresolved errors to application specialists with steps to reproduce.
• Follow up on unresolved results and keep users informed of status.
• Confirm task completion and summarize resolution and guidance for closing the ticket.
• Maintain high-quality responses, notes, escalation, and timely follow-up through closure.

Skills

Clear communication

Ticket handling basics

Freshservice familiarity

Windows settings basics

ITIL concepts familiarity

Education

High School diploma

Tools

Freshservice

ITIL knowledge

Job description

Sales Match is seeking an Applications Support Representative to handle user inquiries from a fully remote home office in Utah. You will clarify issues, record steps, and guide users back to daily software tasks within a help desk workflow.

Working 40 hours weekly, you will interact with users, escalate when needed, and provide clear, thorough notes to colleagues. No extensive technical background is required, but strong communication and reliability are essential.