Remote Technical Support Engineer - Real-Time Data & Flink

Ververica; California; Remote; USD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Remote-first culture

Flexible hours

Direct access to Flink developers

Growth path

Generous vacation

Zusammenfassung

Ververica is hiring a Technical Support Engineer to resolve real production problems on Kubernetes, in the cloud and inside Flink. You will work alongside Flink engineers to learn a distributed system and help customers keep complex pipelines running.

This role suits someone who enjoys puzzles, loves helping people and wants to grow into a stream-processing expert, with remote-friendly hours and opportunities to advance.

Qualifikationen

• 2+ years in technical support or similar hands-on role, ideally with cloud-based products.
• Strong written and spoken English.
• Solid knowledge of at least one major cloud platform (AWS, Azure or Google Cloud).
• Practical experience with containers and Kubernetes.
• A degree in Computer Science or a related field, or equivalent practical experience.

Aufgaben

• Be the first technical point of contact for customers using Ververica Unified Streaming Data Platform.
• Diagnose and fix issues across the stack, from Kubernetes and cloud infrastructure to Flink jobs, connectors and SQL.
• Reproduce tricky problems, dig through logs and metrics, and find the root cause.
• Escalate to Engineering and Product with clear, well-documented cases, and help shape fixes and product improvements.
• Explain solutions and best practices clearly to engineers and non-technical stakeholders alike.
• Keep accurate records of cases and resolutions in our ticketing system.
• Turn what you learn into knowledge base articles, tutorials and runbooks that help customers and teammates.
• Keep sharpening your skills in cloud technologies and stream processing, and share them with the team.

Kenntnisse

Cloud platform experience

Kubernetes

Problem solving

English communication

Customer-focused

Independent work

Team collaboration

Curiosity

Ausbildung

Bachelor's in Computer Science or related field

Tools

Shell

Python

SQL

Terraform

Jobbeschreibung

Ververica is hiring a Technical Support Engineer to resolve real production problems on Kubernetes, in the cloud and inside Flink. You will work alongside Flink engineers to learn a distributed system and help customers keep complex pipelines running.

This role suits someone who enjoys puzzles, loves helping people and wants to grow into a stream-processing expert, with remote-friendly hours and opportunities to advance.