Technical Account Manager, Real-Time Data Platform (Remote)

Ververica; New York (NY); Remote; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Equity

Performance bonus

Remote-first culture

Flexible hours

Zusammenfassung

Ververica, the original creator of Apache Flink, hires a Technical Account Manager to lead enterprise customer engagements across the Americas. You will guide architecture, optimize streaming deployments, and partner with Sales during pre‑sales while joining the on‑call rotation.

Based in a remote role spanning US, Canada and Latin America, you will collaborate with platform owners, data engineers and architects to ensure successful real‑time data processing at scale.

Qualifikationen

• 3+ years in a customer-facing technical role.
• Hands-on Kubernetes experience.
• Experience with at least one major public cloud (AWS, Azure or Google Cloud).
• Ability to read and reason about Java code, working knowledge of Java 11+ and a basic understanding of the JVM.
• Working knowledge of SQL, including querying streaming data.
• Experience with distributed data processing or streaming systems such as Apache Flink, Apache Kafka, Apache Spark or Redpanda.
• Clear written and spoken English.

Aufgaben

• Own the technical relationship with a portfolio of enterprise customers in the Americas, from onboarding through renewal and expansion.
• Guide customers in designing and optimizing their stream processing architecture on Ververica Unified Streaming Data Platform.
• Advise on Flink job design, deployment models (on-premises Kubernetes, public cloud, managed service, BYOC) and monitoring strategy.
• Troubleshoot and tune pipelines, connectors and clusters, and identify weak spots in customer architectures before they cause incidents.
• Lead incident triage and root cause analysis for your accounts, and build operational playbooks that help customers run Flink at scale.
• Support migrations from legacy or batch-based systems to real-time processing.
• Support pre-sales with technical discovery, proofs of concept and architecture reviews alongside the Sales team.
• Run regular check-ins and Quarterly Business Reviews (QBRs) with strategic customers to align on goals, feedback and roadmap priorities.
• Act as the customer's voice to Engineering and Product, and work with Sales and Marketing on account plans.
• Hand over cleanly to EMEA colleagues so customers get continuous coverage across time zones.
• Join the on-call support rotation.
• Represent Ververica in customer meetings and roadmap sessions and, if you like, at conferences and meetups.

Kenntnisse

Kubernetes experience

Public cloud experience

Java knowledge (Java 11+)

SQL for streaming data

English communication

Time management under pressure

Tools

Apache Flink

Apache Kafka

Apache Spark

Redpanda

Grafana

Prometheus

Datadog

Dynatrace

Jobbeschreibung

Ververica, the original creator of Apache Flink, hires a Technical Account Manager to lead enterprise customer engagements across the Americas. You will guide architecture, optimize streaming deployments, and partner with Sales during pre‑sales while joining the on‑call rotation.

Based in a remote role spanning US, Canada and Latin America, you will collaborate with platform owners, data engineers and architects to ensure successful real‑time data processing at scale.