Remote Tech Support Engineer – Cloud & Kubernetes (Flink)

Ververica; Colorado; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation: salary, equI

Remote-first culture with flexible hrs

Direct access to Flink core developers

Clear growth path to senior roles

Generous vacation and wellness perks

Job summary

Ververica, the original creator of Apache Flink, is seeking a Technical Support Engineer to resolve real production issues on Kubernetes, in the cloud and within Flink itself. You will work alongside Flink engineers to learn how a distributed system operates under the hood.

This role is ideal for someone who enjoys puzzles, helping customers, and wants to grow into a stream-processing expert. Remote-friendly with global collaboration opportunities.

Qualifications

• Be the first technical point of contact for customers using Ververica Unified Streaming Data Platform.
• Diagnose and fix issues across the stack, from Kubernetes and cloud infrastructure to Flink jobs, connectors and SQL.
• Reproduce tricky problems, dig through logs and metrics, and find the root cause.
• Escalate to Engineering and Product with clear, well-documented cases, and help shape fixes and product improvements.
• Explain solutions and best practices clearly to engineers and non-technical stakeholders alike.
• Keep accurate records of cases and resolutions in our ticketing system.
• Turn what you learn into knowledge base articles, tutorials and runbooks that help customers and teammates.
• Keep sharpening your skills in cloud technologies and stream processing, and share them with the team.

Responsibilities

• Be the first technical point of contact for customers using Ververica Unified Streaming Data Platform.
• Diagnose and fix issues across the stack, from Kubernetes and cloud infrastructure to Flink jobs, connectors and SQL.
• Reproduce tricky problems, dig through logs and metrics, and find the root cause.
• Escalate to Engineering and Product with clear, well-documented cases, and help shape fixes and product improvements.
• Explain solutions and best practices clearly to engineers and non-technical stakeholders alike.
• Keep accurate records of cases and resolutions in our ticketing system.
• Turn what you learn into knowledge base articles, tutorials and runbooks that help customers and teammates.
• Keep sharpening your skills in cloud technologies and stream processing, and share them with the team.

Skills

Kubernetes

Cloud platforms

English communication

Analytical thinking

Customer focus

Remote collaboration

Problem solving

Technical troubleshooting

Education

Computer Science degree

Tools

Terraform

Shell scripting

Python

SQL

Java

Job description

Ververica, the original creator of Apache Flink, is seeking a Technical Support Engineer to resolve real production issues on Kubernetes, in the cloud and within Flink itself. You will work alongside Flink engineers to learn how a distributed system operates under the hood.

This role is ideal for someone who enjoys puzzles, helping customers, and wants to grow into a stream-processing expert. Remote-friendly with global collaboration opportunities.