Technical Account Manager — Real-Time Data Platform

Ververica; United States; Remote; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Remote-first culture

Flexible hours

Direct access to Flink core developers

Zusammenfassung

Ververica is seeking a Technical Account Manager (TAM) to be the technical lead for customers across North and South America. You will own the relationship from onboarding to renewal, guiding architecture and deployment of Ververica Unified Streaming Data Platform.

You will troubleshoot pipelines, advise on Flink job design, and coordinate with sales, product, and engineering. Remote-first culture with flexible hours; you will join on‑call rotations and engage with the global Flink community.

Qualifikationen

• 3+ years in a customer-facing technical role such as TAM, Solutions Engineer, Solutions Architect or Support Engineer.
• Hands-on Kubernetes experience; product runs on Kubernetes.
• Experience with at least one major public cloud (AWS, Azure or Google Cloud).
• Ability to read and reason about Java code, working knowledge of Java 11+ and a basic understanding of the JVM.
• Working knowledge of SQL, including querying streaming data.
• Experience with distributed data processing or streaming systems such as Apache Flink, Apache Kafka, Apache Spark or Redpanda.
• Proven ability to diagnose and resolve complex technical issues under time pressure.
• Ability to manage several accounts and projects at once, set priorities and meet deadlines.
• Clear written and spoken English. You are comfortable with both engineers and executives.

Aufgaben

• Own the technical relationship with a portfolio of enterprise customers in the Americas, from onboarding through renewal and expansion.
• Guide customers in designing and optimizing their stream processing architecture on Ververica Unified Streaming Data Platform.
• Advise on Flink job design, deployment models (on‑premises Kubernetes, public cloud, managed service, Bring Your Own Cloud) and monitoring strategy.
• Troubleshoot and tune pipelines, connectors and clusters, and identify weak spots in customer architectures before they cause incidents.
• Lead incident triage and root cause analysis for your accounts, and build operational playbooks that help customers run Flink at scale.
• Support migrations from legacy or batch‑based systems to real‑time processing.
• Support pre‑sales with technical discovery, proofs of concept and architecture reviews alongside the Sales team.
• Run regular check‑ins and Quarterly Business Reviews (QBRs) with strategic customers to align on goals, feedback and roadmap priorities.
• Act as the customer's voice to Engineering and Product, and work with Sales and Marketing on account plans.
• Hand over cleanly to EMEA colleagues so customers get continuous coverage across time zones.
• Join the on‑call support rotation.
• Represent Ververica in customer meetings and roadmap sessions and, if you like, at conferences and meetups.

Kenntnisse

Customer-facing communication

English fluency

Java reading

SQL querying

Analytical thinking

Time management

Tools

Kubernetes

AWS

Azure

Google Cloud

Jobbeschreibung

Ververica is seeking a Technical Account Manager (TAM) to be the technical lead for customers across North and South America. You will own the relationship from onboarding to renewal, guiding architecture and deployment of Ververica Unified Streaming Data Platform.

You will troubleshoot pipelines, advise on Flink job design, and coordinate with sales, product, and engineering. Remote-first culture with flexible hours; you will join on‑call rotations and engage with the global Flink community.