Payments Support Engineer (L2) - AI-Driven FinTech

Medius; United States; On-site; USD 70,000 - 78,000; Full time

Job summary

Medius is seeking a Technical Support Engineer – Medius Payments Support L2 to join our US-based team on the West Coast (PST). You will troubleshoot Medius Payments, Supplier Management and Supplier Portal issues, collaborating with R&D, L1 Support and Consulting to drive solutions.

Ideal candidates have strong SQL/XML/JSON basics, a customer-first mindset, and the ability to communicate clearly in English with technical and non-technical stakeholders.

Qualifications

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth.
• A solid general understanding of technology and comfort with technical environments.
• Experience working with SQL, XML, and JSON, sFTP.
• Strong analytical mindset with ability to identify root causes of technical problems.
• Ability to solve complex problems and provide clear, actionable solutions.
• A keen eye for detail, especially when diagnosing technical issues.
• A focus on customer satisfaction and delivering clear, effective support.
• Proficiency in English (spoken and written)

Responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products.
• Supporting customers, partners, and consultants in resolving application-related problems with clear explanations.
• Staying up to date with new features and product developments to resolve issues efficiently.
• Maintaining clear and thorough documentation of support cases and resolutions.

Skills

Willingness to learn

General technology understanding

SQL

XML

JSON

sFTP

Analytical mindset

Customer focus

Tools

SQL

XML

JSON

SFTP

Job description

Medius is seeking a Technical Support Engineer – Medius Payments Support L2 to join our US-based team on the West Coast (PST). You will troubleshoot Medius Payments, Supplier Management and Supplier Portal issues, collaborating with R&D, L1 Support and Consulting to drive solutions.

Ideal candidates have strong SQL/XML/JSON basics, a customer-first mindset, and the ability to communicate clearly in English with technical and non-technical stakeholders.