Technical Support Engineer

Medius Benelux; United States; Remote; USD 70,000 - 78,000; Full time

Job summary

Medius is seeking a Technical Support Engineer – Medius Payments Support L2 to join our US-based, fully remote team. Based on the West Coast (PST), you will troubleshoot Medius Payments, Supplier Management, and Supplier Portal, collaborating with R&D, L1 Support, and Consulting to resolve complex issues while improving processes.

Responsibilities include diagnosing application problems, providing clear explanations to customers, and maintaining thorough documentation for knowledge sharing.

Qualifications

• Willingness to learn new tools and technologies.
• Solid understanding of technology and comfort with technical environments.
• Experience with SQL, XML, JSON, and sFTP.
• Strong analytical mindset to identify root causes.
• Ability to solve complex problems and provide actionable solutions.
• Detail-oriented with focus on diagnosing issues.
• Customer-focused with commitment to clear support.
• Proficient in English (spoken and written).

Responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Skills

Willingness to learn

General tech understanding

SQL

XML

JSON

sFTP

Analytical mindset

Problem solving

Attention to detail

Customer focus

English communication

Tools

SQL

XML

JSON

sFTP

Job description

Technical Support Engineer – Medius Payments Support L2

• Location: USA – REMOTE
• Work arrangement: Fully Remote
• Employment type: Full-time

Job Overview

The Technical Support Engineer – Medius Payments Support L2 role at Medius is a key part of the US-based team. This position is based on the West Coast (PST). The team is responsible for supporting and troubleshooting our applications in the areas of Medius Payments, Supplier Management and Supplier Portal. You will collaborate with other departments such as R&D, L1 Support, and Consulting to resolve complex application-related issues faced by our customers, while also contributing to continuous improvements of processes and systems.

Responsibilities And Duties

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Qualifications

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON, sFTP
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,
• Proficiency in both English (spoken and written), as the role involves communication with an international team and customers,

Familiarity or Previous Work Experience (Plus)

• US Banking systems and policies
• NACHA and ISO20022 banking files
• Understanding of the source code and ability to work with the code base in troubleshooting
• Troubleshooting of REST API, SaaS platforms & web-based applications (mainly Azure technology stack)

Compensation

Medius Is Committed To Fair And Equitable Compensation Practices.

The estimated base salary range for this role is $70,000.00 - $78,000.00/year, which represents a good-faith estimate of the compensation for this position.

Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor.

The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements.

Equal Opportunity Employment

Medius is an equal opportunity employer.

We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process.

About Medius

At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time.

Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen.

We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future.

At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global.

Learn more at www.medius.com

Values

• Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us.
• Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution.
• Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best.

Company Highlights

Founded in 2001

Co‑workers 890

Medius links invoice capture, processing, and payment to replace the worry and wondering of managing AP with calm and confidence. Medius goes far beyond basic automation by using artificial intelligence to do most of the work – so invoices get coded, approved and paid; customers get to go home and rest easy; and businesses can trust budgets and forecasts.

For more information, please visit medius.com.