Technical Support Engineer - AI Customer Experience

Intercom Communications; Chicago (IL); Hybrid; USD 81,000 - 96,000; Full time

Benefits offered by this job

Competitive salary and meaningful equity

Comprehensive medical, dental, and vision coverage

Flexible paid time off policy

401k plan & match

Job summary

Intercom Communications in Chicago is seeking a Technical Support Engineer to enhance customer experiences using advanced AI solutions. The role requires effective communication with customers, problem-solving technical issues, and collaboration with product teams. Ideal candidates will have experience in troubleshooting and coding.

The position offers a competitive salary, comprehensive benefits, and a hybrid working model where employees are expected in the office at least three days a week.

Qualifications

• Experience in a troubleshooting environment.
• Ability to understand code syntax.
• Familiarity with native mobile development.

Responsibilities

• Communicating effectively with customers over various platforms.
• Owning customer issues from contact to resolution.
• Debugging complex issues while collaborating with product teams.
• Building tools to improve workflow efficiency.

Skills

Technical coding bootcamps

Troubleshooting experience

Understanding code syntax

Configuring iOS/Android plugins

Familiarity with native mobile development

Job description

Intercom Communications in Chicago is seeking a Technical Support Engineer to enhance customer experiences using advanced AI solutions. The role requires effective communication with customers, problem-solving technical issues, and collaboration with product teams. Ideal candidates will have experience in troubleshooting and coding.

The position offers a competitive salary, comprehensive benefits, and a hybrid working model where employees are expected in the office at least three days a week.