Technical Support Engineer (Remote/West Coast)

Tenable, Inc.; California, Oregon (MO, WI); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Education assistance

Paid time off (PTO)

Job summary

Tenable, Inc. is looking for a Technical Support Engineer to join their remote team. You will address customer technical inquiries and solve complex issues relating to vulnerability assessment software.

The ideal candidate has a Bachelor's degree and 2+ years of experience in networking and technical support, coupled with a strong analytical mindset. This position offers opportunities for career advancement and the chance to work with cutting-edge cybersecurity tools.

Qualifications

• 2+ years of technical support experience.
• Experience in network security is a plus.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot and resolve technical inquiries.
• Analyze vulnerability scan results.
• Maintain knowledge of Tenable products.

Skills

Technical support

Networking (TCP/IP)

Linux/Unix

Analytical skills

Communication skills

Education

Bachelor’s degree in a technical field or equivalent experience

Tools

Nessus

JIRA

Splunk

SQL

Job description

Technical Support Engineer (Remote/West Coast)

US - Remote - Washington, US - Remote - Oregon , US - Remote - California

Role Overview

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting‑edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi‑layered customer environments.

Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real‑time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap.

Responsibilities

• Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations
• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyze vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results and provide clear, concise, actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best‑practices
• Create and publish solution knowledge for re‑use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You'll Need

• Bachelor’s degree in a technical field or equivalent experience
• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
• Demonstrated interest in AI and Large Language Models (LLMs), with hands‑on experience professionally or personally. Willingness to adopt and help evolve AI‑driven tools designed to accelerate case resolution and elevate the customer experience.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem‑solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer‑focused mindset
• Ability to manage multiple priorities in a fast‑paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Must be based on or reside on the West Coast

And Ideally

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper‑V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual candidates are desirable but not required (Spanish, Portuguese)

Compensation & Benefits

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non‑sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company‑paid holidays; health and wellness events; and community programs.

Equal Employment Opportunity

We’re committed to promoting Equal Employment Opportunity at Tenable through all equal employment opportunity laws and regulations at the international, federal, state, and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.