Technical Support Engineer (Hybrid/Columbia MD)

Tenable; Columbia (MD); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Tenable is seeking a Technical Support professional to bridge our vulnerability management products and customers from our Columbia, MD HQ. You will troubleshoot complex issues, analyze logs and configurations, and provide timely, actionable guidance to enterprise clients in a fast-paced environment.

In this hybrid role, you’ll collaborate with Sales, Research & Development, and Operations to improve product support and security outcomes while expanding expertise in Nessus, SIEM tools, and

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• 2+ years in networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
• Experience providing technical support to enterprise clients; production troubleshooting; security experience a plus.
• Interest in AI/LLMs with hands-on experience; willingness to adopt AI-driven tools.
• Security knowledge; Nessus or similar tools familiarity a bonus.
• Strong analytical and problem-solving skills; quick learner.
• Excellent written and verbal communication; customer-focused mindset.
• Multitasking in a fast-paced environment; meet business/client needs.
• Flexibility to work weekends/holidays.
• Onsite/Hybrid work at Columbia, MD.

Responsibilities

• Troubleshoot, analyze, and address customer technical inquiries; ensure timely resolution.
• Use remote troubleshooting techniques to diagnose and fix issues.
• Analyze vulnerability scans, system audits, and log events.
• Explain scan results and audits clearly; provide actionable guidance.
• Recreate customer issues in a lab for engineering assessment.
• Capture feedback for Product Management and R&D.
• Maintain deep knowledge of Tenable products and best practices.
• Create and publish reusable solution knowledge for customers and staff.
• Meet personal performance metrics; pursue career advancement within Tech Support.

Skills

Networking (TCP/IP)

Linux/Unix

macOS

Windows administration

Patch deployment

System configuration

Enterprise support experience

Security awareness

Analytical skills

Communication skills

Multitasking

Flexibility

Onsite/Hybrid work at Columbia, MD

Education

Bachelor’s degree in technical field

Tools

JIRA

Salesforce

Zendesk

Splunk

ElasticSearch

Oracle

MySQL

MSSQL

VMware

Hyper-V

AWS

Azure

Docker

Nessus

PCAP analysis (Wireshark)

Programming basics

Security standards (DISA, HIPAA, CIS, ISO 27001)

Job description

Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc

Your Role
Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments.
Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you\'ll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity
Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

• Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
• Use remote troubleshooting techniques to troubleshoot and correct issues
• Analyzing vulnerability scan results, system audits, and log events
• Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
• Recreate customer software issues in a lab environment for engineering assessment
• Ensure customer feedback is properly captured and channeled into Product Management and Research & Development
• Maintain in-depth knowledge of Tenable products and information security best-practices
• Create and publish solution knowledge for re-use by customers and Tenable employees
• Continually review personal performance metrics to ensure goals are consistently met
• May perform other duties and responsibilities that management may deem necessary from time to time
• Opportunities for career advancement within Technical Support as well as other organizations within Tenable

What You\'ll Need
Bachelor’s degree in a technical field or equivalent experience

• 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus
• Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally. Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus
• Strong analytical and problem-solving skills, with the ability to learn quickly
• Excellent written and verbal communication; customer-focused mindset
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs
• Flexibility to work occasional weekends or holidays
• Must be able to work hybrid/onsite at HQ in Columbia, MD

And Ideally
Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting

• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc)
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.)
• Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.)
• Fundamental understanding of programming languages
• Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc)
• Experience with or understanding of Certificates and CA’s
• Basic understanding of reviewing PCAPs with tools such as Wireshark
• Bilingual candidates are desirable but not required (Spanish, Portuguese)

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
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