Remote Technical Support Engineer – Cyber Risk & Vulnerability

Tenable; California (MO); On-site; USD 45,694 - 61,151; Full time

Benefits offered by this job

Medical insurance

401(k) retirement savings

Paid time off (PTO)

Job summary

Tenable is seeking a Technical Support Team member based in California, Missouri, to bridge the gap between our products and customers. You'll tackle technical challenges with cutting-edge software, contributing to cyber risk mitigation.

The ideal candidate has a Bachelor’s degree, 2+ years of experience with networking, and is keen on AI and security tools. Join us to provide excellent customer support in a competitive technology landscape.

Qualifications

• 2+ years professional experience with networking, Linux/Unix, macOS, Windows administration.
• Experience providing technical support to enterprise clients.
• Demonstrated interest in AI and Large Language Models.

Responsibilities

• Troubleshoot and resolve customer technical inquiries.
• Analyze vulnerability scan results and system audits.
• Maintain knowledge of Tenable products and information security best practices.

Skills

Networking (TCP/IP)

Linux/Unix

macOS

Windows administration

Analytical and problem-solving skills

Excellent written and verbal communication

Education

Bachelor’s degree in a technical field or equivalent experience

Tools

Nessus

Ticketing systems (JIRA, Salesforce, Zendesk)

Log analysis tools (Splunk, ElasticSearch)

Job description

Tenable is seeking a Technical Support Team member based in California, Missouri, to bridge the gap between our products and customers. You'll tackle technical challenges with cutting-edge software, contributing to cyber risk mitigation.

The ideal candidate has a Bachelor’s degree, 2+ years of experience with networking, and is keen on AI and security tools. Join us to provide excellent customer support in a competitive technology landscape.