Remote Technical Support Engineer – Cyber Risk & Vulnerability

Tenable; United States; On-site; USD 45,694 - 61,151; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings with company match

Employee stock purchase plan

Flexible spending accounts

Job summary

Tenable is seeking a Technical Support professional in the United States to bridge the gap between their products and customers by solving technical challenges. You will be responsible for providing support for vulnerability assessment software and guiding customers through complex environments.

This position requires a Bachelor’s degree and 2+ years of relevant experience, with knowledge in networking, Linux, and technical support. Tenable offers competitive compensation and benefits, including medical, dental, and a 401(k) plan.

Qualifications

• 2+ years professional experience with networking and system administration.
• Experience providing technical support to enterprise clients preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot, analyze, and address customer technical inquiries.
• Use remote troubleshooting techniques to resolve issues.
• Help customers understand vulnerability scan results.

Skills

Networking (TCP/IP)

Linux/Unix

macOS

Windows administration

Patch deployment

System configuration

Technical support

Network security

Analytical skills

Verbal communication

Written communication

Customer-focused mindset

Problem-solving skills

Education

Bachelor’s degree in a technical field or equivalent experience

Tools

Nessus

JIRA

Salesforce

Zendesk

Splunk

ElasticSearch

SQL technologies

VMWare

Docker

Job description

Tenable is seeking a Technical Support professional in the United States to bridge the gap between their products and customers by solving technical challenges. You will be responsible for providing support for vulnerability assessment software and guiding customers through complex environments.

This position requires a Bachelor’s degree and 2+ years of relevant experience, with knowledge in networking, Linux, and technical support. Tenable offers competitive compensation and benefits, including medical, dental, and a 401(k) plan.