Remote Technical Support Analyst – Patient & Internal Tech
ReviveRX Compounding Pharmacy
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Job summary
ReviveRX Compounding Pharmacy is seeking a full-time Technical Support Analyst to provide first-line assistance in a fast-paced remote environment. You will support internal teams and patients with technology-related issues across EMR, mobile apps, and e-commerce tools.
Key responsibilities include delivering technical support for internal software and patient-facing platforms, gathering evidence, diagnosing problems and escalating to developers when needed, and documenting solutions in a
Qualifications
- Ability to troubleshoot technical issues across web applications and internal software systems.
- Experience in a professional setting, preferably in technical support or customer service.
- Strong communication skills to explain technical concepts to non-technical users.
- Curious and investigative mindset with critical-thinking abilities.
- Collaboration skills to work effectively with technical teams for issue resolution.
Responsibilities
- Deliver technical support and troubleshoot issues for internal software systems and patient-facing technology platforms.
- Gather evidence and diagnose problems, escalating complex issues to developers as necessary.
- Document common issues and solutions in a knowledge base to enhance team efficiency and response time.
Skills
Job description
ReviveRX Compounding Pharmacy is seeking a full-time Technical Support Analyst to provide first-line assistance in a fast-paced remote environment. You will support internal teams and patients with technology-related issues across EMR, mobile apps, and e-commerce tools.
Key responsibilities include delivering technical support for internal software and patient-facing platforms, gathering evidence, diagnosing problems and escalating to developers when needed, and documenting solutions in a
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