Remote Technical Support Analyst - Healthcare Platforms

Ways2Well; Austin (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401k with employer match

Paid Time Off

Employee Perks & Discounts

Job summary

Ways2Well is seeking a technically curious, entry-level Technical Support Analyst to be the first point of contact for internal teams and patients. You will support EMR, pharmacy, lab platforms, mobile and web apps, and internal tools, balancing troubleshooting with patient-friendly communication.

You'll work with a senior team to learn and grow into more advanced roles, handling incidents, guiding users, and documenting solutions while maintaining high standards of service in a fast-paced,

Qualifications

• Troubleshoot across multiple platforms including web, mobile, EMR and internal tools.
• Professional experience in a support/help desk role is preferred but not required.
• Strong written and verbal communication, translating complex tech to non-technical users.
• Excellent customer service, patient, calm, solutions-oriented under pressure.

Responsibilities

• Provide first-line technical support for internal software and patient-facing platforms.
• Troubleshoot issues across platforms and escalate when needed with clear context.
• Gather evidence (screenshots, steps to reproduce) for root-c cause analysis.
• Explain issues and solutions to patients in clear, non-technical language.

Skills

Troubleshooting

Customer service

Communication skills

Collaboration

Documentation

Curiosity

Education

Bachelor's degree in IT/CS or related field

Tools

Ticketing system experience

Job description

Ways2Well is seeking a technically curious, entry-level Technical Support Analyst to be the first point of contact for internal teams and patients. You will support EMR, pharmacy, lab platforms, mobile and web apps, and internal tools, balancing troubleshooting with patient-friendly communication.

You'll work with a senior team to learn and grow into more advanced roles, handling incidents, guiding users, and documenting solutions while maintaining high standards of service in a fast-paced,