Technical Support Analyst

ReviveRX Compounding Pharmacy; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

ReviveRX Compounding Pharmacy is seeking a full-time Technical Support Analyst to provide first-line assistance in a fast-paced remote environment. You will support internal teams and patients with technology-related issues across EMR, mobile apps, and e-commerce tools.

Key responsibilities include delivering technical support for internal software and patient-facing platforms, gathering evidence, diagnosing problems and escalating to developers when needed, and documenting solutions in a

Qualifications

• Ability to troubleshoot technical issues across web applications and internal software systems.
• Experience in a professional setting, preferably in technical support or customer service.
• Strong communication skills to explain technical concepts to non-technical users.
• Curious and investigative mindset with critical-thinking abilities.
• Collaboration skills to work effectively with technical teams for issue resolution.

Responsibilities

• Deliver technical support and troubleshoot issues for internal software systems and patient-facing technology platforms.
• Gather evidence and diagnose problems, escalating complex issues to developers as necessary.
• Document common issues and solutions in a knowledge base to enhance team efficiency and response time.

Skills

Troubleshooting across web apps

Tech support experience

Strong communication

Curious mindset

Collaborative teamwork

Job description

Providing first-line support in a fast-paced remote environment, the full-time Technical Support Analyst will assist internal teams and patients with technology-related issues across various platforms, including EMR, mobile apps, and e-commerce tools.

Key Responsibilities

• Deliver technical support and troubleshoot issues for internal software systems and patient-facing technology platforms
• Gather evidence and diagnose problems, escalating complex issues to developers as necessary
• Document common issues and solutions in a knowledge base to enhance team efficiency and response time

Required Qualifications

• Ability to troubleshoot technical issues across web applications and internal software systems
• Prior experience in a professional setting, preferably in technical support or customer service
• Strong communication skills to explain technical concepts to non-technical users
• A curious and investigative mindset with critical-thinking abilities
• Collaboration skills to work effectively with technical teams for issue resolution