Remote Technical Support Agent - POS & Restaurant Tech

PAR Technology; Florida; Remote; USD 32,000 - 42,000; Full time

Job summary

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center. This entry-level role is remote (US) and ideal for those passionate about problem solving and technology, with opportunities for growth and internal promotion.

You will provide first-level support for PAR POS hardware and software, resolve issues quickly, log incidents, follow escalation workflows, and collaborate with internal and external engineers.

Qualifications

• 1+ year of customer service experience (helpdesk experience preferred).
• Background in restaurant or call center environments.
• Strong problem-solving and communication skills.
• Solid typing skills and working knowledge of Windows OS.
• Reliable broadband/fiber internet and access to a backup work location.
• Networking experience a plus.
• AAS in electronics tech or computer science a plus.
• A+ or Microsoft certifications a plus.

Responsibilities

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Log and manage incidents using our service management tools.
• Follow escalation workflows and contribute to our knowledge base.
• Deliver exceptional service that fosters total customer satisfaction.
• Complete administrative support tasks related to customer service.
• Analyze issues and apply sound judgment to determine resolutions.
• Collaborate with internal teams and third-party engineers as needed.

Skills

Customer service

Problem solving

Communication

Windows OS

Typing

Networking

Team collaboration

Weekend availability

Education

AAS in electronics tech or computer science

Job description

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center. This entry-level role is remote (US) and ideal for those passionate about problem solving and technology, with opportunities for growth and internal promotion.

You will provide first-level support for PAR POS hardware and software, resolve issues quickly, log incidents, follow escalation workflows, and collaborate with internal and external engineers.