Remote POS Tech Support Specialist | Entry-Level

PAR Technology; Pennsylvania; Remote; USD 21,000 - 30,000; Full time

Job summary

PAR Technology Corporation is seeking a career-driven Technical Support Agent for our Call Center. This remote US position is ideal for those who enjoy solving problems and delivering top-tier customer support.

Growth opportunities exist through internal promotion as you develop expertise in PAR products and services. The role focuses on first-level support for POS hardware/software, incident management, and collaboration with internal teams to ensure customer satisfaction.

Qualifications

• 1+ year of Customer Service experience (Helpdesk experience preferred)
• Background in restaurant or call center environments
• Strong problem-solving and communication skills
• Solid typing skills and working knowledge of Windows OS
• Reliable broadband/fiber internet and access to a backup work location
• Networking experience a plus
• AAS in electronics tech or computer science a plus
• A+ or Microsoft certifications a plus

Responsibilities

• Provide first-level support for POS hardware/software and PAR products
• Resolve operational and technical issues quickly and efficiently
• Log and manage incidents using our service management tools
• Follow escalation workflows and contribute to our knowledge base
• Deliver exceptional service that fosters total customer satisfaction
• Complete administrative support tasks related to customer service
• Analyze issues and apply sound judgment to determine resolutions
• Collaborate with internal teams and third-party engineers as needed

Skills

Customer Service

Windows OS

Communication

Typing

Problem solving

Networking

Education

AAS in electronics tech or computer science

A+ or Microsoft certifications

Job description

PAR Technology Corporation is seeking a career-driven Technical Support Agent for our Call Center. This remote US position is ideal for those who enjoy solving problems and delivering top-tier customer support.

Growth opportunities exist through internal promotion as you develop expertise in PAR products and services. The role focuses on first-level support for POS hardware/software, incident management, and collaboration with internal teams to ensure customer satisfaction.