Remote POS Tech Support Specialist

PAR Technology; New York (NY); Remote; USD 42,000 - 62,000; Full time

Job summary

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center team in a remote US role. This entry-level position focuses on helping customers, solving technical issues, and providing top-tier support from within a dynamic, growth-oriented environment.

The role requires strong communication, problem-solving, and Windows OS knowledge, with opportunities for advancement as part of our “Better Together” philosophy and ongoing internal promotion.

Qualifications

• 1+ year of customer service experience (helpdesk experience preferred).
• Background in restaurant or call center environments is a plus.
• Solid typing skills and working knowledge of Windows OS.

Responsibilities

• Provide first-level support for POS hardware/software and PAR products.
• Log and manage incidents using service management tools.
• Follow escalation workflows and contribute to the knowledge base.
• Deliver exceptional service that fosters customer satisfaction.
• Complete administrative support tasks related to customer service.
• Analyze issues and determine resolutions.
• Collaborate with internal teams and third-party engineers as needed.

Skills

Customer service

Problem solving

Communication skills

Typing skills

Windows OS knowledge

Networking experience

Education

AAS in electronics tech or computer science

Tools

A+ certification

Microsoft certifications

Job description

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center team in a remote US role. This entry-level position focuses on helping customers, solving technical issues, and providing top-tier support from within a dynamic, growth-oriented environment.

The role requires strong communication, problem-solving, and Windows OS knowledge, with opportunities for advancement as part of our “Better Together” philosophy and ongoing internal promotion.