Remote POS Support Specialist

PAR Technology; Minnesota; Remote; USD 42,000 - 54,000; Full time

Job summary

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center team. This entry-level role focuses on helping customers, solving problems, and delivering top-tier support while offering growth opportunities within the company.

The role is remote (US), reporting to the Technical Support Manager, and requires strong communication and problem-solving skills, plus familiarity with Windows OS. Weekend/overtime availability may be needed.

Qualifications

• 1+ year of customer service experience, preferably helpdesk.
• Background in restaurant or call center environments.
• Strong problem-solving and communication skills.
• Solid typing skills and working knowledge of Windows OS.
• Reliable broadband/fiber internet and backup work location.
• Networking experience a plus.
• AAS in electronics tech or computer science is a plus.
• A+ or Microsoft certifications are a plus.

Responsibilities

• Provide first-level support for POS hardware/software and PAR products.
• Resolve operational and technical issues quickly and efficiently.
• Log and manage incidents using service management tools.
• Follow escalation workflows and contribute to knowledge base.
• Deliver exceptional service that fosters total customer satisfaction.
• Complete administrative support tasks related to customer service.
• Analyze issues and apply sound judgment to determine resolutions.
• Collaborate with internal teams and third-party engineers as needed.

Skills

Customer Service

Helpdesk experience

Call center experience

Windows OS

Broadband internet

Multitasking

Team collaboration

Education

AAS in electronics tech

AAS in computer science

A+ certification

Microsoft certifications

Job description

PAR Technology Corporation is seeking a career-driven Technical Support Agent to join our Call Center team. This entry-level role focuses on helping customers, solving problems, and delivering top-tier support while offering growth opportunities within the company.

The role is remote (US), reporting to the Technical Support Manager, and requires strong communication and problem-solving skills, plus familiarity with Windows OS. Weekend/overtime availability may be needed.