Remote IT Helpdesk Support Specialist I

Military, Veterans and Diverse Job Seekers; San Diego (CA); Teletrabalho; USD 40 000 - 55 000; Tempo integral

Resumo da oferta

Military, Veterans and Diverse Job Seekers is seeking an IT Helpdesk Remote Support; Support Specialist I to provide remote end-user assistance and troubleshoot common PC, software, and network issues from a home office.

The role emphasizes customer service, quick learning of new technologies, and the ability to document interactions in the help request system while maintaining metrics and service levels.

Qualificações

• A designated home workspace free of distractions.
• A reliable high speed home Internet connection (10Mbps Download, 5Mbps Upload).
• Familiarity with computer hardware, software, operations, and common problems.
• Ability to learn new technologies and concepts quickly.
• Strong customer service, interpersonal, and communication skills.
• Previous education or professional certifications may be considered in lieu of work experience.

Responsabilidades

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher level of technical ability or customer service skills required.
• Utilize help request system to document work and customer interaction.

Conhecimentos

Customer service

Communication skills

Learn new technologies

Troubleshooting

Time management

Formação académica

Two-year college degree or related experience

Ferramentas

Microsoft Office

Helpdesk software

Descrição da oferta de emprego

Military, Veterans and Diverse Job Seekers is seeking an IT Helpdesk Remote Support; Support Specialist I to provide remote end-user assistance and troubleshoot common PC, software, and network issues from a home office.

The role emphasizes customer service, quick learning of new technologies, and the ability to document interactions in the help request system while maintaining metrics and service levels.