Remote Technical Solutions Manager – Life Sciences

GenScript Biotech Corp.; Piscataway Township (NJ); Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 1:

Job summary

GenScript Biotech Corp. in the United States seeks a Technical Solution Manager to lead account management and provide high-level technical support, driving sales and customer satisfaction. This remote role requires strong project design, proactive management, and cross‑functional collaboration.

Responsibilities include advising on solutions, generating quotes, analyzing customer needs, and coordinating with technical support and internal teams to ensure growth and success. Travel occasional.

Qualifications

• PhD in a relevant life science discipline (cell biology, immunology, molecular biology, peptide therapeutics) or MS with relevant industry experience.
• Exceptional verbal and written communication and presentation skills.
• Customer-centered and proactive, with strong problem solving and analytical abilities.
• Excellent organization and attention to detail in a fast-paced, team environment.

Responsibilities

• Provide primary business, technical and product/service advice to customers and generate price quotes for project design.
• Analyze customer needs and resolve troubleshooting or complaints with technical solutions.
• Identify potential concerns and recommend solutions to support ongoing relationships.
• Maintain close communication with customers and coordinate with technical support.
• Collaborate with internal teams to drive sustainable growth and deliver trainings or demos.

Skills

Project management

Customer focus

Verbal and written communication

Presentation skills

Problem solving

Education

PhD in life sciences

MS with relevant industry experience

Tools

CRM

Job description

GenScript Biotech Corp. in the United States seeks a Technical Solution Manager to lead account management and provide high-level technical support, driving sales and customer satisfaction. This remote role requires strong project design, proactive management, and cross‑functional collaboration.

Responsibilities include advising on solutions, generating quotes, analyzing customer needs, and coordinating with technical support and internal teams to ensure growth and success. Travel occasional.