Remote Technical Solutions Lead — Life Sciences

GenScript Biotech Corp.; Oregon; Híbrido; USD 80.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) retirement plan with company 1:

Paid parental leave after 3 months

Paid time off with vacation, personal,

Flexible spending and health savings

Life and AD&D insurance

Descripción de la vacante

GenScript Biotech Corp. is seeking a Technical Solution Manager to provide account management and high-level technical support to customers, as the primary technical source for supporting sales/marketing activities.

The role focuses on project management, project design, and proactive account management, and is fully remote with occasional travel across the United States. The ideal candidate holds a PhD in a life science discipline or an MSc with relevant industry experience, plus exceptional

Formación

• PhD in a relevant life science discipline or MSc with relevant industry experience.
• Exceptional verbal and written communication and presentation skills.
• Customer-centered and proactive/action-oriented.
• Excellent analytical and problem solving skills.
• Strong organizational skills with attention to detail.
• Enjoy fast-paced, team-oriented environments.

Responsabilidades

• Provide primary business, technical and product/service advice to customers and generate price quotes.
• Analyze customer needs and resolve technical issues and complaints.
• Identify areas of concern and make recommendations for current and future needs.
• Maintain close communication with customers and collaborate with technical support.
• Collaborate with internal teams to achieve sustainable growth.
• Organize and provide training for sales and distributors via presentations or demos.

Conocimientos

Verbal and written communication

Presentation skills

Customer-centric

Proactive / action-oriented

Analytical skills

Problem solving

Organizational skills

Teamwork

Educación

PhD in life sciences

MS with relevant industry experience

Descripción del empleo

GenScript Biotech Corp. is seeking a Technical Solution Manager to provide account management and high-level technical support to customers, as the primary technical source for supporting sales/marketing activities.

The role focuses on project management, project design, and proactive account management, and is fully remote with occasional travel across the United States. The ideal candidate holds a PhD in a life science discipline or an MSc with relevant industry experience, plus exceptional