Remote Pharma Technical Solutions Manager

Peptide Atlas; United States; Remote; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid parental leave

Paid time off

Job summary

GenScript USA Inc/ProBio Inc. is seeking a Technical Solution Manager to provide account management and high-level technical support for customers.

The role focuses on project management, design, and proactive account management, with a fully remote setup in the United States and occasional travel. The candidate should hold a PhD in a life science field or an MS with relevant industry experience, possess excellent communication skills, and demonstrate strong analytical and organizational

Qualifications

• PhD in life science discipline or MSc with relevant industry experience.
• Excellent verbal and written communication and presentation skills.
• Customer-centered and proactive.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Enjoys fast-paced, team-oriented environment.

Responsibilities

• Provide primary business, technical and product/service advice to customers and generate price quotes for project design.
• Analyze customer needs and resolve technical issues or complaints; advise on additional services and product solutions.
• Identify potential areas of concern and make recommendations based on current and future needs in ongoing relationships.
• Maintain close communication with customers and coordinate with technical support as needed.
• Collaborate with internal teams to achieve sustainable growth.
• Organize and deliver training for internal sales and external distributors through presentations or demos.

Skills

Communication skills

Customer focus

Analytical skills

Organizational skills

Team orientation

Education

PhD in life sciences

MS in life sciences or related field

Job description

GenScript USA Inc/ProBio Inc. is seeking a Technical Solution Manager to provide account management and high-level technical support for customers.

The role focuses on project management, design, and proactive account management, with a fully remote setup in the United States and occasional travel. The candidate should hold a PhD in a life science field or an MS with relevant industry experience, possess excellent communication skills, and demonstrate strong analytical and organizational