Remote Technical Solutions Consultant (Cloud & APIs)

TEKsystems

United States

Remote

USD 62,000 - 76,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

TEKsystems is seeking a Technical Solutions Consultant to lead customer-facing implementations and ongoing technical support for enterprise risk and compliance products. You will manage configurations, integrations, and troubleshooting across Azure, AWS, SQL Server, Java, Linux, WebSphere Liberty, and Tomcat, with a focus on customer-driven environments.

The role requires coordinating multiple concurrent projects, delivering technical guidance to both technical and nontechnical stakeholders, and

Qualifications

Five to nine years of relevant technical consulting, implementation, professional services, technical account management, or advanced customer support experience.
Demonstrated experience working directly with external customers in a consulting capacity.
Proven ability to manage multiple concurrent customer implementations or technical projects.
Experience taking ownership of customer issues from initial discovery through final resolution.
Ability to work effectively within customer-controlled environments with limited direct access or administrative control.
Strong customer-service orientation with the ability to prioritize customer needs while setting appropriate expectations.
Experience collaborating with Sales, Product, Support, Engineering, and other internal teams.
Ability to influence customer decisions and guide customers toward technically sound solutions.

Responsibilities

Lead customer implementations: Manage the technical implementation, configuration, integration, testing, and post-production transition of enterprise risk and compliance products.
Manage multiple customer-facing projects: Coordinate several concurrent implementations while maintaining accurate project plans, priorities, dependencies, risks, action items, and customer communications.
Serve as the primary technical consultant: Build trusted relationships with customer stakeholders and provide technical and business-process consulting throughout the implementation lifecycle.
Troubleshoot customer-controlled environments: Diagnose complex issues within environments hosted, configured, or managed by customers. Collaborate with customer teams to gather information, review configurations and logs, identify root causes, and recommend corrective actions.
Provide advanced technical support: Deliver third-level escalation support for implementation and production issues involving operating systems, databases, application servers, cloud platforms, web services, middleware, and product integrations.
Own issues through resolution: Maintain responsibility for communication with customers, Sales, Product, Support, Engineering, and other internal teams until issues are resolved or transitioned to the appropriate owner.
Support cloud-based environments: Troubleshoot application, infrastructure, configuration, and integration issues within Microsoft Azure and Amazon Web Services environments.
Support databases and data integrations: Analyze and troubleshoot SQL queries, database connectivity, data quality, performance, and integration issues involving SQL Server and other relational database platforms.
Support Java application environments: Troubleshoot Java-based applications and runtime environments, including IBM WebSphere Liberty and Apache Tomcat. Programming and application development are not primary responsibilities of this role.
Support web service integrations: Assist customers with SOAP and REST web services, XML-based integrations, authentication, connectivity, requests and responses, and related configuration issues.
Conduct root-cause analysis: Apply advanced analytical and problem-solving skills to determine whether technical issues are related to customer configuration, infrastructure, product behavior, data quality, connectivity, or integration design.
Deliver technical presentations: Lead customer workshops, implementation meetings, product demonstrations, technical reviews, and integration discussions for technical and nontechnical audiences.
Translate technical concepts: Explain complex technical issues, risks, tradeoffs, and recommendations in language appropriate for executives, business stakeholders, administrators, engineers, and support teams.
Share implementation expertise: Provide customers with product knowledge, technical examples, implementation guidance, and industry best practices that help implementations progress toward completion.
Collaborate across internal teams: Act as a liaison among customers, Sales, Product, Engineering, Support, and other internal teams to coordinate issue resolution and successful delivery.
Produce technical documentation: Create and maintain implementation plans, configuration guides, troubleshooting documentation, technical requirements, issue summaries, and customer-facing recommendations.
Mentor team members: Share technical and consulting knowledge while providing guidance to less-experienced internal and external team members.
Improve consulting practices: Contribute ideas, processes, documentation, and best practices that improve implementation quality, team effectiveness, customer satisfaction, and operational efficiency.
Maintain technical knowledge: Complete required training and continue developing knowledge of supported products, customer environments, cloud platforms, integration technologies, and relevant industry practices.
Perform other related duties as assigned.