Remote Technical Service Specialist – 4x10s Shifts

Air Products and Chemicals, Inc.; Wilmington (DE); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Paid parental leave

Adoption assistance

Health Savings Account

Life Insurance (AD&D)

Employee Assistance Program

Job summary

Air Products and Chemicals, Inc. is seeking a full-time Technical Service Representative for the Equipment Support Team. The role focuses on remote technical assistance for industrial gas equipment across North America, with overnight shifts Thursday–Sunday and up to 5% travel.

Your work will involve troubleshooting, documentation in SAP, and coordinating service requests while collaborating with Sales, Engineering, and Delivery teams to ensure customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Strong commitment to safety and safe work practices.
• Technical, mechanical, or troubleshooting experience preferred.
• Excellent written and verbal communication skills.
• Customer service skills with cross-department collaboration.
• Able to learn new technologies independently and adapt in a dynamic environment.

Responsibilities

• Provide remote technical troubleshooting and support to customers, delivery drivers, Sales, Engineering, and other internal departments.
• Support safe, reliable operation of customer equipment and systems.
• Evaluate incoming technical issues and coordinate appropriate response.
• Troubleshoot equipment and process issues by phone using technical resources.
• Monitor alarms via the Advanced Systems platform and respond accordingly.
• Document issues clearly in SAP and other systems.
• Coordinate service requests to drive issues to completion.
• Process environmental incidents and related requests.
• Address Engineering and Sales requests to support customers and prospects.
• Prioritize multiple issues to minimize impact on operations.
• Communicate status and next steps with customers and teammates.
• Perform tasks professionally to uphold Air Products' reputation.

Skills

Technical troubleshooting

Customer service

Communication

Safety compliance

Problem solving

Multi-tasking

Learning agility

Education

High school diploma

Tools

SAP

Job description

Air Products and Chemicals, Inc. is seeking a full-time Technical Service Representative for the Equipment Support Team. The role focuses on remote technical assistance for industrial gas equipment across North America, with overnight shifts Thursday–Sunday and up to 5% travel.

Your work will involve troubleshooting, documentation in SAP, and coordinating service requests while collaborating with Sales, Engineering, and Delivery teams to ensure customer satisfaction.