Remote Technical Service Growth Manager – Vacuum

Leybold; Export (PA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Relocation assistance

Medical insurance

Dental and Vision coverage

401k program

Parental leave

Job summary

Leybold USA INC. is seeking a Technical and Commercial leader to drive the service product portfolio across North America from a fully remote location. You will align with global product management, influence pricing, and lead market expansion efforts while partnering with marketing and sales teams.

The role emphasizes developing knowledge of competitor offerings, training sales teams, and delivering compelling customer value propositions in the vacuum industry's service market.

Qualifications

• Bachelor's degree in Engineering, Marketing, Business, or a related technical field, or an equivalent combination of education and relevant experience.
• Minimum 5 years of experience in technical sales, product marketing, product management, or service-related business development.
• Experience within the vacuum industry or other industrial technology markets is strongly preferred.

Responsibilities

• Own and drive the growth of Leybold's service portfolio, including field service, equipment upgrades, in-house repairs, training, refurbished equipment, and spare parts.
• Develop and execute strategies to increase service revenue and expand market share across North America.
• Support service product management activities, including pricing strategies, product launches, and go-to-market initiatives.
• Partner with North American and Global Service Marketing teams to develop effective customer messaging and support growth campaigns.
• Promote customer education and training programs, including LeyboldU and other service-focused learning initiatives.
• Identify opportunities to improve service business performance, profitability, and operational efficiency.
• Manage relationships with key direct and reseller accounts, ensuring a high level of customer satisfaction and engagement.
• Train and support Leybold sales teams and sales support functions on service offerings, value propositions, and solution development.

Skills

Customer relationship

Analytical thinking

Self-motivated

Organizational skills

Adaptable

Accountability

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office Suite

Job description

Leybold USA INC. is seeking a Technical and Commercial leader to drive the service product portfolio across North America from a fully remote location. You will align with global product management, influence pricing, and lead market expansion efforts while partnering with marketing and sales teams.

The role emphasizes developing knowledge of competitor offerings, training sales teams, and delivering compelling customer value propositions in the vacuum industry's service market.